The QServ Workforce Manager can be implemented on an in-house server that is managed by your internal IT staff or in the Cloud using the Microsoft Azure cloud service.

If your organization elects to implement QServ WFM on an in-house server the server must be Microsoft Sql Server 2012 or later.

The appropriate edition (Enterprise, Standard or Express) depends on the number of associates, number of users, number of locations, data retention period, the organization’s objectives for response time and other factors.

The Express edition is available for free from Microsoft, is fully functional and will accommodate databases up to 10GB. In most cases this would provide sufficient capacity for an organization with up to five locations and up to 250 associates. You can download the Express edition here.

There are three Microsoft Azure Sql Database Service Tiers: Basic, Standard and Premium.

The Standard and Premium tiers include options providing differing levels of performance and capacity as measured in DTUs (Database Transaction Units) and database size. Learn more about Azure Sql Database pricing tiers here.