Schedule Review

QServ provides several reports that can be used by central administrators to monitor the quality of schedules after edits, assess compliance with labor laws for the timing of relief periods and identify conflicts between actual associate schedules and associate scheduling properties.

Schedule Hours and Cost Control

QServ provides a variety of performance reports designed to allow administrators to easily monitor scheduled hours and cost versus planned hours and cost. These reports are critical to achieving the planned financial performance of the company.

Schedule Quality

The fundamental measure of schedule quality is the difference between scheduled coverage and ideal coverage.  The ideal staffing engine produces ideal staffing by scheduling area by quarter hour.  Scheduled staffing is compared to ideal staffing to produce a coverage score indicating the schedule quality.  The score calculation uses proprietary logic that evaluates the impact on customer service resulting from shortages (scheduled staffing less than ideal staffing).  The score calculation logic incorporates elements of queuing theory and is a much better measure of schedule quality than a simple summation of shortages.

Schedule Edits

If store users of the system have permission to edit schedules then it is important to monitor the impact of edits on schedule quality.  Store level schedule edits consume the time of important associates in the store and often degrade schedule quality.  QServ provides reports to monitor how store users are changing schedules and how the edits affect schedule quality and adherence to plan hour constraints.

Associate Commitments

When associates are hired management normally commits to the hours, shift lengths, number of shifts and the timing of shifts that will be included in an associate’s weekly schedules.  QServ provides reports to monitor whether schedules after edits are in compliance with these commitments.