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How Is QServ Used?  

The QServ Workforce Management System has been designed to accommodate the needs, capabilities and business objectives of a wide variety of organizations.   Unlike many systems that dictate that you mold your operations to conform to the system, QServ provides complete flexibility so it can be applied in a way that best matches the needs of your organization.  

The implementation options range from simple time accounting to sophisticated forecasting and resource planning coupled with dynamic schedule optimization:

• A simple time accounting implementation requires the minimum amount of effort.  Associates clock into any PC or Windows compatible point of sale device or tablet PC using the QServ software time clock.

Alternatively, if your organization has existing time capture devices, time records from those devices can be imported into the QServ database.

Authorized managers use the QServ WFM application to edit time records, enter payroll adjustments and create a payroll export file that can be passed to a payroll provider or an internal payroll system.

• Additional benefits can be realized by adding schedules.  With schedules the system is transformed from a time accounting system to a time and attendance system. Employee tardiness and absenteeism reports available from the QServ WFM provide an important element in associate performance evaluation.  Fixed schedules can be entered with minimal effort and modified for specific weeks as required.
• Adding rotational schedules might be a next step.  Rotational schedules provide for a more equitable distribution of weekend and late night shifts.  Again the process of entering fixed rotational schedules is very efficient and the schedules can be modified for specific weeks as required.
• By adding forecasts for sales, customer traffic and other drivers it is possible to create ideal (target) staffing requirements by quarter hour by scheduling area. With ideal staffing requirements available it is possible to evaluate the quality of the fixed/rotational schedules by comparing the coverage provided by the schedules against the ideal coverage.
• With forecasts for multiple weeks one can create staffing plans (budgets) that achieve a desired level of productivity or selling cost for a month, season or the year. The staffing plans include the effects of fluctuating sales, minimum staffing levels dictated by security requirements and base hour commitments.  
• By adding associate class definitions and associate availability profiles dynamic schedule optimization can be used to automatically calculate associate schedules. Base schedules can be retained where appropriate for selected associates and the scheduling engine will create schedules for other associates that best match customer traffic within the budgeted hours.